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Return Policy

V.P.I. Canada stands behind the quality of everything we sell and hope you’re happy with your purchase. If you’re unsatisfied for any reason, return your merchandise by going by following the steps below. All returns are accepted within thirty (30) days of purchase.  V.P.I. Canada does not refund items without a receipt or provide credit.

Return Item(s) for a Refund

If you purchased an item and want to return it for a full refund, ship the products back to us with the order number. When we receive your returned item(s) we will refund the original method of payment.

If the item(s) you are returning due defectiveness, please call our Customer Service within 3 days of receipt of  the product and we will help you with the exchange.

How to Send Us Your Return

Just place a copy of your invoice in the box with the item(s) you are returning and return it to the address below.  Please use a signature required service to send back your package.  We do not cover shipping costs.

V.P.I. Canada Limited
50 Mural Street, Unit 7
Richmond Hill, Ontario,L4B 1E4

What If I Don’t Have My Order Number?

If you don’t have your order number or you received the item as a gift, please contact Customer Service so we can help you to get the order number.

When Will I Get Credit for My Return?

Please allow 2-3 weeks to receive your credit and one billing cycle to see the credit on your credit card statement.  Shipping and handling costs are non-refundable.

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