V.P.I. Canada stands behind the quality of our products and your satisfaction is our top priority. If, for any reason, you are unsatisfied with your purchase, please return your merchandise by following the steps below and note that all returns are accepted within thirty (30) days of purchase.
V.P.I. Canada does not refund items or provide credit without a receipt.
Return Item(s) for a Refund
If you purchased an item and want to return it for a full refund, ship the products back to us with the order number. When we receive your returned item(s) we will refund the original method of payment.
If the item(s) you are returning due to defectiveness, please call our Customer Service within 3 days of receipt of the product and we will help you with the exchange.
How to Send Us Your Return
Just place a copy of your invoice in the box with the item(s) you are returning and return it to the address below. Please use a signature required service to send back your package. We do not cover shipping costs.
V.P.I. Canada Limited
50 Mural Street, Unit 7
Richmond Hill, Ontario,L4B 1E4
Frequently Asked Questions:
What If I Don’t Have My Order Number?
If you don’t have your order number or you received the item as a gift, please contact Customer Service so that we can help you to get the order number.
When Will I Get Credit for My Return?
Please allow 2-3 weeks to receive your credit and one billing cycle to see the credit on your credit card statement. Shipping and handling costs are non-refundable.