Frequently Asked Questions
Will I have to pay customs charges?
In addition to shipping charges, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from the website, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods. The customer is responsible for any customs charges that are applicable. We reserve the right to turn down any international order for any reason.
What do your warranties cover?
V.P.I. Canada Limited warrants these sunglasses and reading glasses against breakage due to defects in materials and workmanship for one year from the date of purchase. Scratched lenses are considered normal wear and are not covered under warranty. Removing lenses from frames voids warranty.
How do I return defective merchandise or items I ordered and don’t like?
If your item is within the 1 year warranty and is covered under the above warranty coverages, simply mail in the item with a return address and proof of purchase. If this does not answer your question please refer to contact page and phone direct line for further questions.
If you are not completely satisfied with your purchase, we will gladly provide you a full refund less shipping and handling.
V.P.I. Canada Limited.
50 Mural Street, Unit 7
Richmond Hill, ON L4B 1E4
What are UV Rays?
Ultraviolet rays are rays located beyond the visible spectrum. UV rays are categorized into three types: UVA, UVB, and UVC.
- UVA: Most common throughout the year. These rays pass through glass so the can be harmful both indoors and outdoors.
- UVB: The most dangerous type of UV rays and the primary cause of skin burning and retina harm. Rays do not pass through glass.
- UVC: Blocked by the Earth’s Ozone layer and do not reach the Earth’s surface.
What are Polarized Lenses?
Polarized lenses block the rays that would enter your eyes after reflecting off surfaces. Polarized lenses are very popular amongst people who enjoy the outdoors, especially watersports.
Do children need sunglasses?
Children’s sunglasses are essential. Children are at particular risk because they’re in the sun much more than adults and their eyes are more sensitive as well. UV damage is cumulative over a person’s lifetime, which means you should begin protecting your child’s eyes as soon as possible.